Support & Documentation
By email at firstname.lastname@example.org
Email is the preferred communication channel for support. All support emails have top priority. Email allows us to find and prepare complete answers for your requests.
Unlike voice, written instructions remain available at any time for future reference and enable us to pick up a task or search past conversations.
By phone at +44(0)1963 441311
In case you prefer to call, kindly direct your request to our UK office. We work from Mondays to Fridays, from 09:00 until 17:00 UK time.
Severity requests outside of the UK working days/hours should be directed to +44(0)2081 233729.
More support options
We also provide other support services, from consultancy and training to on-site visits. Visit our support options page for the full list.
All our products come with comprehensive documentation. We distribute the documentation with the product for offline usage.
We also provide the documentation for online access.
Latest articles and news • Read the archive
Tue 23 July 2019 — SFTPPlus Release 3.50.0
Mon 24 June 2019 — SFTPPlus Release 3.49.0
Mon 27 May 2019 — SFTPPlus Release 3.48.0
Thu 11 April 2019 — SFTPPlus Release 3.47.0
Tue 02 April 2019 — Endpoint FTPS and SFTP server for DWP GFTS
Mon 11 March 2019 — SFTPPlus Release 3.46.0
Thu 21 February 2019 — FTP client uploads with temporary names
Fri 15 February 2019 — Restrict user with trusted IPs for SFTP and FTPS