Support & Documentation
By email at email@example.com
Email is the preferred communication channel for support. All support emails have top priority. Email allows us to find and prepare complete answers for your requests.
Unlike voice, written instructions remain available at any time for future reference and enable us to pick up a task or search past conversations.
By phone at +44(0)1963 441311
In case you prefer to call, kindly direct your request to our UK office.
We work from Mondays to Fridays, from 09:00 until 17:00 UK time.
Severity requests outside of the UK working days/hours should be directed to +44(0)2081 233729.
Security advisories newsletter
The security advisories newsletter is available to our customers as a convenient method for receiving information about security updates and best practices.
You can view the security advisories archive here (articles are made public 3 months after their initial internal release).
Conference calls and online meetings
We understand that calls or meetings are often needed for assisting complex support cases or providing in-depth consultancy.
Conference calls, advanced online meeting and screen sharing tools are some of the ways we do remote meetings.
Implementation & Configuration
Some of our customers outsource to major companies including HP, IBM, Fujitsu Services, Capita for services such as management of infrastructure, applications and business processes.
We are pleased to work with all of these companies (amongst others) to ensure successful implementation and integration of our software to meet your needs.
Extended Support and Consultancy
We are happy to offer extended support and consultancy for any requests not included in the standard support contract. Costs will always be agreed in advance and may be on a fixed cost or per day basis.
In some cases consultancy may be required in the planning stages and we are happy to work with your architects and security teams as appropriate.
All our products come with comprehensive documentation.
We distribute the documentation with the product for offline usage.
We also provide the documentation for online access.