Support & Documentation
By email at email@example.com
Email is the preferred communication channel for support. All support emails have top priority. Email allows us to find and prepare complete answers for your requests.
Unlike voice, written instructions remain available at any time for future reference and enable us to pick up a task or search past conversations.
By phone at +44(0)1963 441311
In case you prefer to call, kindly direct your request to our UK office. We work from Mondays to Fridays, from 09:00 until 17:00 UK time.
Severity requests outside of the UK working days/hours should be directed to +44(0)2081 233729.
More support options
We also provide other support services, from consultancy and training to on-site visits. Visit our support options page for the full list.
All our products come with comprehensive documentation. We distribute the documentation with the product for offline usage.
We also provide the documentation for online access.
Latest articles and news • Read the archive
Fri 15 February 2019 — Restrict user with trusted IPs for SFTP and FTPS
Thu 14 February 2019 — SFTPPlus Release 3.45.0
Thu 31 January 2019 — Get email notifications from your FTP and SFTP servers
Wed 30 January 2019 — HTTPS, FTPS, and SFTP with Docker and OpenShift
Thu 24 January 2019 — SFTPPlus Release 3.44.0
Mon 07 January 2019 — SFTPPlus Release 3.43.1
Fri 04 January 2019 — Use Let's Encrypt to protect your FTP server
Wed 19 December 2018 — SFTPPlus Release 3.43.0