Support & Documentation
By email at firstname.lastname@example.org
Email is the preferred communication channel for support. All support emails have top priority. Email allows us to find and prepare complete answers for your requests.
Unlike voice, written instructions remain available at any time for future reference and enable us to pick up a task or search past conversations.
By phone at +44(0)1963 441311
In case you prefer to call, kindly direct your request to our UK office. We work from Mondays to Fridays, from 09:00 until 17:00 UK time.
Severity requests outside of the UK working days/hours should be directed to +44(0)2081 233729.
More support options
We also provide other support services, from consultancy and training to on-site visits. Visit our support options page for the full list.
All our products come with comprehensive documentation. We distribute the documentation with the product for offline usage.
We also provide the documentation for online access.
Latest articles and news • Read the archive
Fri 05 October 2018 — SFTPPlus Release 3.39.0
Fri 21 September 2018 — SFTPPlus Release 3.38.0
Thu 13 September 2018 — SFTPPlus Release 3.37.1
Thu 06 September 2018 — SFTPPlus Release 3.37.0
Thu 02 August 2018 — SFTPPlus Release 3.36.0
Fri 06 July 2018 — Secure File Transfer and Business Continuity Planning
Tue 03 July 2018 — SFTPPlus Release 3.35.0
Wed 20 June 2018 — Setting up security scanners for your SFTPPlus MFT Server