Frequent Questions and Answers

Users and group configuration

How to disable operating system accounts not defined in the configuration file

SFTPPlus will associate all operating system accounts not defined in the configuration file with the group named DEFAULT_GROUP.

To disable these accounts you will have to disable the DEFAULT_GROUP group.

Here is an example of a disabled DEFAULT_GROUP:

enabled = No
type = group

How to enable only a subset of the operating system accounts

To enable only a subset of the operating system accounts, you will first need to disable the default group associated with OS accounts, DEFAULT_GROUP, and then create a new group dedicated to the specific OS accounts that you want to enable on the server.

Here is an example in which DEFAULT_GROUP is disabled, a new group is created with the name os_file_transfer, and the specific OS account mike is associated with the new group:

enabled = No
type = group

name = os_file_transfer
enabled = Yes
type = group
home_folder_path = ${OS_HOME}
allow_certificate_authentication = No

name = mike
enabled = yes
type = os
group = os_file_transfer
home_folder_path = Inherit


No password is defined for the mike account. As an os account, the password is provided by the operating system. home_folder_path is set as Inherit for mike, so that it will use the group's home folder path. If the group's home_folder_path is defined as ${OS_HOME}, it will be retrieved from the operating system.

What is the IP address?

When SFTPPlus is started or running and the configuration is still unchanged since installing, the log will show a large amount of entries regarding the IP address This is the expected behavior as many of the services which are part of the initial configuration are listening for new connections using

To quote Wikipedia, "In the context of servers, means 'all IPv4 addresses on the local machine'." If a host has two IP addresses, and, and a server running on the host listens on, it will be reachable at both of those IPs."

In the context of client-side connection, means that SFTPPlus will let the OS decide which source IP to use for connecting to a server. With such a configuration, a client-side connection can use different source IP address, based on the destination IP. The operating system will automatically choose the optimal source IP address to be used for a client-side connection.

How to configure an account to use a home folder path provided by the OS

For accounts authenticated via the operating system, the server can be configured to use the home folder path provided by the operating system. This is done by using the special value ${OS_HOME} as the configured path. The ${OS_HOME} placeholder is also available for groups, so multiple accounts can be configured using this placeholder.

Here is an example:

name = GroupA
enabled = yes
type = group
home_folder_path = ${OS_HOME}

name = mary_smith
enabled = yes
type = os
group = some_group
home_folder_path = Inherit

name = joe_accounting
enabled = yes
type = os
group = other_group
home_folder_path = ${OS_HOME}

FTP and FTPS Service

How to generate an X.509 SSL self-signed certificate

You can generate a self-signed certificate using the following openssl command:

$ openssl req \
  -x509 -nodes -days 365 \
  -newkey rsa:1024 -keyout certificate_key.pem -out certificate.pem

To generate a valid certificate, the Common Name (CN) fields should be set to the server's address (for server certificates) or the client's user name (for client certificates).

The command will generate the following files:

  • certificate_key.pem - Private key file used only by the certificate holder.

  • certificate.pem - Public certificate file used by all peers that need to validate the identity of the certificate's holder.

How to implement mutual X.509 SSL authentication using only self-signed certificates?

First of all, you will need to create pairs of self-signed certificates and keys for the client and the server.

You should have the following files:

  • server_key.pem - the server's private key.

  • server_cert.pem - the server's self-signed certificate.

  • client_key.pem - the client's private key.

  • client_cert.pem - the client's self-signed certificate.

To connect and validate the server, the client will use the following files:

  • client_cert.pem and client_key.pem for identifying the client to the server.

  • server_cert.pem as the accepted Certificate Authority.

To accept and validate the client, the server will use the following files:

  • server_cert.pem and server_key.pem for identifying the server to the client.

  • client_cert.pem as the accepted Certificate Authority.

How to enable PKI X.509 SSL certificate-based authentication in FTPS?

SSL certificate-based authentication allows clients to authenticate using username and SSL certificate pair credentials. A password is no longer required in this case.

To enable SSL certificate-based authentication, you will have to set the following option inside the FTP/FTPS service configuration section (located by default in configuration/server.ini):

name = ftps
enable_ssl_certificate_authentication = Yes

This option is enabled by default, so you should already have this option set.

A valid SSL certificate should have the value of the Common Name (CN) field match the authenticated username.

How to disable SSL certificate-based authentication?

To disable SSL certificate-based authentication, you will have to set the following option inside the FTP/FTPS service configuration section (located by default in configuration/server.ini):

name = ftp
enable_ssl_certificate_authentication = No

After disabling SSL certificate-based authentication, you must check that password-based authentication is enabled, otherwise clients will have no other authentication method available to log in.

SSH (SFTP/SCP) Service

How to generate RSA and DSA SSH private and public keys?

The Local Manager service provides a tool for generating new SSH keys or converting existing SSH keys.

How to enable / disable SSH key-based authentication?

Please refer to the SSH service configuration page.

How to use PKI X.509 SSL certificates for authenticating over SFTP?

At this moment, the SFTPPlus SFTP service does not support PKI X.509 SSL certificate authentication. SSL certificate authentication, together with self-signed SSL certificates are supported using the FTPS protocol. For more information, please refer to FTP/FTPS service configuration page.

The reason why SSL certificate authentication is not available for SFTP is that this is not a standard authentication method for the SSH and the SFTP protocols.

Implementing such a feature would involve breaking the compatibility of SFTPPlus with all other standard SFTP clients and forcing customers to use our non-standard SFTPPlus SFTP Client implementation.

We are aware that in some cases some partners are willing to make this trade-off. This is why we plan to add SSL certificate support for SFTP in the near future.